![]() Now remember I had already had to go into a Comcast store and show them my driver's license and my social security card and when I tell her this she tell me that she doesn't know why anyone would have asked me to do this as only the Fraud department is able to request these docs. This time I was told that the phones were not sent because the Fraud department needed me to verify something and that they should have called or emailed me, neither of which happened, but that I could call the Fraud department and once they verified whatever they needed to. This is great because these are the only gifts my husband and I have decided to exchange with each other for Christmas! Monday my husband waits all day for the phones to be delivered while I and the rest of our family wait for him to come join us 2 hours away at our daughter's home. It's the Friday before Christmas and the phones are to be delivered to the FL house on the following Monday. I go home and call customer service back again and place the order which goes so quickly and smoothly, great credit, you can have whatever you want, no issues. Mind you, we are now 6 days into this.so the following day I go back into my local store, show him the required docs, ask him to tie my social to the FL account which he says he can't because it's a FL account but makes note in the account that he has verified my information. I ask her to look at the TN account and she tells me no and that I have to go back into a Comcast store and show them my SS card and ID so that I can be verified. I cant explain why it wasn't because I provided it when I set up the internet service and it is tied to my TN account. I ask to speak to a manager, when she gets on the phone she very rudely tells me that my social security number was not tied to the FL account when it was set up and they cannot check my credit. I go through the whole process again only to be told that they are encountering an error again. So on the 3rd day after I was to receive a return call I call back. No call the following evening but I thought, okay, maybe he is sick. He tells me that he is going to work with his supervisor on it and call me back the following evening. He does call me back and we go through the whole thing again and again he encounters the error. We get all the way past the point of having provided my credit card number and the agent tells me he has encountered a fatal error and will call me back the following evening. Then we moved on to the ordering of the phones and the lines. I was told I would need at least one service at the FL house in order to get the FL numbers so I set up internet. They have scarce stores, customer service still a joke, techs a joke, knowledge on agents nope. Agents response was, "I'm sorry, the code is by the customer only." 1 quick call to CS and was otherwise mistaken. I did an online chat with the agents with xfinity with the att reps phone and allowed him to watch what was being said and i asked about the code. And make a trip to Att and have them call Xfinity to get the code. Luckily At&t had magic up his sleeves and saved my number but irregardless they had my number hostage. They send a pin to your number to unlock the account to port. Also fun note for anyone wanting to port and bring your own device. She made a call and was told to have me call customer service. Then 40 minutes having someone do the same steps I did and with a new sim card. For 2 days, no service, no calls, nothings active on my side. Getting ahold of agent is either difficult, or they have no idea what they're talking about. Was forced to use wifi to get in contact with Comcast. Immediately when I gave out my information my account was cancelled by AT&T.
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